96 London Road

Widley, Waterlooville, PO7 5AB

02392 215 050

Call today to book

Privacy Policy

The Physiotherapy Centre (Waterlooville) Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.thephysiocentre.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Physiotherapy Centre (Waterlooville) Ltd of 96 London Road, Widley, Waterlooville, Hants, PO7 5AB.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.thephysiocentre.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, book an appointment, enquire about treatments and services, subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, credit card information, personal description and medical history or health problems.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the consent form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.

  • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If The Physiotherapy Centre or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Physiotherapy Centre, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or 96 London Road, Widley, Waterlooville, Hants, PO7 5AB.

Get In touch

Send a message to us, and we’ll get right back to you

Sue Wooster

Lead Receptionist

Susan (Sue), Receptionist; welcomes clients and co-ordinates appointments.

Sue has been with The Physiotherapy Centre team for a year now, previously 14 years with Portsmouth City Council as Business Support Officer.

In her spare time Sue loves to walk and has completed marathons: Moonlight Walk and Blenheim Palace, Abseiled Spinnaker Tower and did a Tandem 10,000 ft parachute jump; all for good causes.

She works on the adage ‘use it or lose it’ when it comes to physical health.

Every day is different, and meeting so many people and sharing their experiences is a privilege and inspiration.

Prof. Elizabeth Barley

Psychologist

I am a Health Psychologist, Practitioner Psychologist and Registered General Nurse, working in private practice. I am a trained listener, therapist, mindfulness teacher and mentor.

I am a specialist in:

  • Helping people to cope with anxiety, depression, illness and with other life stresses.
  • Helping people to make lasting lifestyle changes.
  • Helping people to live well with illness.

I can help you to:

  • manage troublesome emotions such as depression, anxiety or stress
  • explore the emotional impact of life changes such as illness, disability or loss
  • cope with difficult symptoms, such as fatigue, pain, breathlessness, palpitations, menopause
  • adjust to living with illness, including cancer, long term conditions or health conditions without a clear medical diagnosis
  • make, and stick with, healthy life choices such as eating healthily, exercising and reducing alcohol intake
  • manage your time, work or studies better
  • explore what matters and how to change things for the better

Jeannette Small

MSK & Adolescent Practitioner

Jeannette graduated from Brunel University in 2003. She worked in the NHS for nearly 20 years before joining the team at The Physiotherapy Centre in January 2023. She has experience of assessing and treating a wide variety of MSK conditions in both adults and adolescents (12-18 year olds). She is a member of The Health and Care Professions Council (PH64711), The Chartered Society of Physiotherapists and The Association of Paediatric Chartered Physiotherapists (069415).

Jeannette was a very keen gymnast growing up, she coached for many years and she still loves to throw herself upside down when she gets the chance. She has had physiotherapy treatment following injuries of her own so is very aware of how debilitating it is physically and mentally. She is very aware that activity in childhood is extremely important to ensure good health into adulthood therefore Jeannette is passionate about supporting and guiding her patients back to activity in the safest way possible.

Jeannette has 2 young children so when she’s not working most of her time is spent running around after them. She loves to spend her time with family and friends and she is willing to try her hand at any activities.

Laura Holdway

Community & Home Practitioner

Laura, Community and Orthopaedic Physiotherapist, visits clients in their homes to provide rehabilitation at an early stage and specialises in treating Orthopaedic conditions.

Laura, who graduated from the University of Brighton in 2006, is delighted to return to The Physiotherapy Centre after spending the past 15 years within NHS acute hospitals. Prior to this current role, Laura was a Trauma and Orthopaedic Physiotherapy Team Leader managing a team of 12 people and leading with trauma management for the Trust.

Laura has a long-standing interest in the rehabilitation of those who have suffered a fractured hip as this type of debilitating injury can have such a negative effect on individuals’ lives. She enjoys the challenge of ensuring each client can achieve their optimal outcome and empowering them to take control over their recovery.

Outside of work, Laura enjoys spending time with her family; playing games, baking and going for walks with their cocker spaniel, Teddy. She likes to keep herself fit with different exercise classes and enjoys gardening to relax.

Cameron Hawley

Sports Therapist

Cameron, Sports Therapist, works with injury diagnosis, management and rehabilitation, with sport and non sports based injuries.  Cameron has only just started working with us, before joining us he worked in multiple private clinics, and working as a massage therapist most recently. Alongside this Cameron spent time in the NHS working at Petersfield community Hospital.

Cameron graduated from the University of Chichester with a BSc (Hons) in Sports Therapy, outside of sports therapy Cameron volunteered in the NHS as a non clinical vaccinator and helped with providing covid vaccinations.

Cameron is a keen sports player, playing football in his spare time on the weekend along with other sports like tennis and occasionally golf, alongside training regularly Cam understands the injuries that occur with an active lifestyle and understands how to work around and with these injuries.

Cameron believes in working to make a client happy and healthy within their body and helping teach to develop an understanding of their body and help develop confidence and knowledge to go about life without fear of injury or settling for pain.

hannah gray

Practice Manager

Hannah oversees the day to day running of the Practice with the help of the amazing admin team.

Hannah has been with the company for 7 months and prior to this she spent 5 year as a practice manager in the dental industry. Hannah has completed various courses in customer service and administration and is keen on streamlining business processes.

In Hannah’s spare time she is a Mother of 4 Children and loves days out and trips away with the family.

Hannah enjoys seeing the clients make progress in the centre and believes this is all down to the fantastic therapists we have who put their heart and soul into giving the best possible care.

Patrick sanford

Marketing & Sales Director

Patrick handles all the pretty stuff and things that make people notice us.  He has been with the company for around 10 years now. Prior to that, he spent 20 years as marketing manager at a bakery in Brighton – not putting the holes in the doughnuts! 

To his great surprise Patrick graduated from Luton University with a B.A. in Business & Marketing.  In his spare time, Patrick is a keen mountain biker and enjoys listening to great music (so he says).  He believes that challenges make life interesting, but overcoming those challenges makes life meaningful.

As a final word, Patrick is obsessed with ensuring that all our awesome clients receive the highest level of service and care and safest possible environment.