Help Centre Blog

We work directly with many of the main private medical insurers, so we are able to bill them direct for your treatment. We work with Bupa, AXA Health, Cigna, WPA and Aviva. If you are insured by another company (such as Vitality or Benenden) we can provide you with a full invoice/receipt for you to…

Some insurance companies can be very difficult to work with – they dictate the terms by which we have to work with them, which include fees we can charge, length of appointments, treatments we can offer and how long it takes for them to pay us. Therefore we only with the most flexible of insurance…

We certainly can provide you with a full invoice/receipt for you to claim back the costs of your treatment. The receipt will include: Treatment description Cost of treatment Date of treatment Practitioner’s name and membership number of the HCPC (this is not applicable to our Sports Therapists) The full amount that you have paid, and…

We only charge for cancellations that are less than 48 hours before the time of your appointment. If you cancel with less than 48 hours notice we make a small charge. The charge is to cover some of the costs we incur when an appointment is cancel late and we wont be able to rebook…

Our physiotherapy team have all been trained to the highest standard and they all have specialities in certain areas of physiotherapy. For example, Neuro Physiotherapy, Orthopaedic Physiotherapy and Paediatric Physiotherapy. Alongside this, we have specialists in Women’s Health and men’s health. We also have Hydrotherapy and Shockwave specialist practitioners. Some of which cannot be found…

An assessment is approximately 45 mins to an hour long, this will be dependant on how the initial part of the assessment goes and how complex your condition. This is gives the practitioner the opportunity to spend time getting to know you and your needs and wants, work through your medical history and where clinically…

Yes, we are able to use Shockwave Therapy for treatments. Unlike other clinics, we are able to offer two versions of Shockwave – Radial and Focused. Most clinics are only able to offer Radial Shockwave, however there are several conditions where this is not as effective as Focused Shockwave. We are also to combine the…

Yes, we use acupuncture where it would be clinically appropriate and when a client is willing to have acupuncture used. Acupuncture is great for pain relief on many conditions, including muscles, tendons, headaches and has also been proven to be effective on our women’s health clients. Our acupuncture specialist, Angela, can talk you through your…

Book your appointment at The Physiotherapy Centre couldn’t be easier! Honestly, we have made is as convenient as we can, allowing bookings to be made either by coming into the centre, calling us, emailing or online. Online you can book your initial appointments and most follow up appointments. We do have some appointments that cannot…

We have made the ability to cancel an appointment as simple as possible, we simply ask that you give us 48 hours notice of your cancellation. If you fail to give us the appropriate notice we will unfortunately have to make a small charge. This also applies if you are using a third party (e.g.…