Please find below a list of frequently asked questions and their relevant answers. If your question would not appear in the below list then please do not hesitate to contact us.
Simply put … No! If you are paying for your own treatment you do not need to have a referral from your GP. However, if you are using your Private Medical Insurance, you may need to obtain a GP referral to activate it. Please contact your insurance company prior to coming for your appointment to find out if you need a GP referral.
You can either call us on 02392 215 050 or book directly via our online booking system. If your treatment is to be paid by your insurance company, please ensure you have obtained authority for your physiotherapy treatment at The Physiotherapy Centre prior to booking your appointment. If you haven’t you will be liable for any fees your insurance company will not pay.
If you are paying for your treatment yourself then you can arrange an appointment when you like (either call us on 02392 215 050 or book online). However if you want to use your private medical insurance you will need to contact them first, as some will require you to gain authority prior to your first visit or may want a GP referral letter.
To be able to treat your condition effectively it is crucial that the Physiotherapist fully understands what your problem is and how it affects your daily living. Hence the Physiotherapist will start by asking you several questions and establish your past medical history and medications you are prescribed. Then an appropriate physical examination takes place taking into account the severity and irritability of your condition. We will always aim to assess you without aggravating your symptoms. Once we have completed the physical examination we are then able to provide you with a diagnosis. Advise you on the possible treatment options and its effectiveness on your condition. We can then also inform you how many visits you require and advice what you can do to help yourself. Greater results are achieved when your Physiotherapist and you work closely together towards a common goal. Too often patients seem to be spectators to their treatment and we certainly aim to avoid this. If there is sufficient time left after the assessment the physiotherapist may do some treatment to you or may advise you on self help and exercises.
You can attend Physiotherapy in your normal clothes. If you have lower limb problems then shorts can be useful to bring. There are shorts available at the Centre. We also recommend ladies to wear a “vest” when we assess neck and shoulders. Please do inform your Physiotherapist if you are unhappy about removing certain types of clothing for religious reasons etc. Patients attending our hydrotherapy pool are asked to bring their own towel and swimming gear.
Please make your preference known when you book your appointment.
We accept payment by credit card, cheque and cash. We also accept treatment payments from most of the major insurance companies, please ensure you contact your insurance company prior to attending your initial assessment if you are expecting them to pay for your treatment. The insurance companies include Aviva, AXA PPP, Bupa, Cigna, Healix, Nuffield Health, Simply Health (HSA), Vitality Health (Pru Health) and WPA. We also work closely with companies such as Portsmouth Water, SGN and South Coast Ambulance Service. If in doubt contact us to discuss.
With the changes in Data Protection and the introduction of GDPR there is more emphasis on the protection of your data as well as the consent to use your data. Rest assured your data is stored securly and safely and we never supply your personal data to anyone other than your GP, Consultant, Insurance Company, Case Manager or Solicitor, unless we are legal obliged to do so. For more information on your personal data please have a look at our Terms & Conditions, GDPR & Personal Data page.