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Help Centre

Is surfers ear the same as swimmers ear?

Swimmers ear normally occurs with people whose ears are exposed to water regularly through activities like swimming (hence the name). This regular exposure can cause bacteria to manifest in the ear canal causing infection of the ear canal. This maybe painful, itchy and have a sensation of fulness or pressure and in some cases may have a leakage or discharge from the ear. Normally antibiotic drops are used to treat

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How can the clear clinics and wax removal help?

In regards to surfers ear – as the ear canal is narrow, you are more likely to get up buildup of earwax that doesn’t clear itself naturally, causing reduced hearing (feeling of being under water muffled), feeling of ‘fullness or pressure’ or trapped water in the canal. If water is trapped behind the wax, the likelihood of ear infections (swimmers ear) is increased significantly. It is advisable, that any buildup of wax

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Which insurance companies do you accept?

We work directly with many of the main private medical insurers, so we are able to bill them direct for your treatment. We work with Bupa, AXA Health, Cigna, WPA and Aviva. If you are insured by another company (such as Vitality or Benenden) we can provide you with a full invoice/receipt for you to claim back direct from your insurance company for the fees you pay.

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Why do you not accept all insurance companies?

Some insurance companies can be very difficult to work with – they dictate the terms by which we have to work with them, which include fees we can charge, length of appointments, treatments we can offer and how long it takes for them to pay us. Therefore we only with the most flexible of insurance companies, they still aren’t as flexible as you would think (considering how much you and

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Do you provide me with a receipt so I can claim my treatment costs back?

We certainly can provide you with a full invoice/receipt for you to claim back the costs of your treatment. The receipt will include: Treatment description Cost of treatment Date of treatment Practitioner’s name and membership number of the HCPC (this is not applicable to our Sports Therapists) The full amount that you have paid, and the way you paid

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Why do you charge for cancellations?

We only charge for cancellations that are less than 48 hours before the time of your appointment. If you cancel with less than 48 hours notice we make a small charge. The charge is to cover some of the costs we incur when an appointment is cancel late and we wont be able to rebook the time. It also means that an appointment space is taken up where another client

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