Help Centre
How do I book an appointment?
Book your appointment at The Physiotherapy Centre couldn’t be easier! Honestly, we have made is as convenient as we can, allowing bookings to be made either by coming into the centre, calling us, emailing or online. Online you can book your initial appointments and most follow up appointments. We do have some appointments that cannot be booked online as we need to check that what you are enquiring about is
What if I need to cancel my appointment?
We have made the ability to cancel an appointment as simple as possible, we simply ask that you give us 48 hours notice of your cancellation. If you fail to give us the appropriate notice we will unfortunately have to make a small charge. This also applies if you are using a third party (e.g. Bupa, AXA PPP, etc.) to pay for your treatment. Our practitioners all have incredibly busy
Why do I have to pay upfront for my appointment?
We require payment upfront to secure the appointment time and date that you want. I’m sure you are aware that sometimes people will book an appointment, then search for something else, without telling the other company. Well that’s ok if you are after a bargain, however for companies like The Physiotherapy Centre (and other clinics), this costs us a lot of money – we lose out as we still have
Can I use my medical insurance to pay for my treatment?
We work directly with many of the main private medical insurers, so we are able to bill them direct for your treatment. We work with Bupa, AXA Health, Cigna, WPA and Aviva. If you are insured by another company (such as Vitality or Benenden) we can provide you with a full invoice/receipt for you to claim back direct from your insurance company for the fees you pay. To book an
Is physiotherapy at home better than visiting a centre?
Home physiotherapy is just different to visiting a centre. It depends on your personal situation and current condition but for some people it is definitely better as it means they can actually access Physiotherapy.
Is physiotherapy at a centre better than at home?
Physiotherapy at home is just different to visiting a centre. It would depend on your personal situation and current condition. If you were unable to visit a centre then having physiotherapy at home can help access early rehabilitation and it may be you can then access a centre for ongoing input further into your recovery.